Delivery & returns

Our garments are printed to order. Orders are dispatched within 48 hours of cleared payment. Dispatch is when your parcel leaves us; delivery time is additional and depends on the service selected at checkout.

Delivery

Available delivery services and prices are shown at checkout for your address. Free UK and Northern Ireland delivery is available on orders over £45. Please check your delivery details before placing an order and contact us promptly if you notice an error. If a parcel is delayed, missing or damaged, email orders@oddbeatclothing.com with your order number so we can help.

Changed your mind or need a different size?

You can cancel an order for our standard designs without giving a reason. Tell us by email or post within 14 days after the day you receive your goods. If one order arrives in separate deliveries, this period starts after the last item arrives. You then have another 14 days to send the goods back. You can also cancel before delivery.

Our standard designs retain these cancellation rights even though they are printed to order. Selecting a standard size or colour does not make a garment personalised. If we agree to create an item specifically personalised for you, such as with your own name or artwork, we will explain any cancellation exception before you order. Your rights for faulty or incorrectly supplied goods always remain.

How to return an item

Email orders@oddbeatclothing.com with your order number and the items you wish to return, or send a clear cancellation notice by post. You do not need our approval to exercise your cancellation right. Return items to: Oddbeat Clothing, 21 Compton Pl Rd, Eastbourne, BN20 8AA, United Kingdom.

You pay the direct return postage for a change of mind or size. We recommend keeping proof of posting. Please package items securely and include your name and order number. You may try items on as you would in a shop, but please avoid wearing, washing or altering them. We may deduct any loss in value caused by handling beyond what is necessary to assess the item. Original packaging is helpful but is not a condition of your statutory rights.

Refunds

For a full-order cancellation, we refund the price paid and the cost of our least expensive standard outbound delivery. Any additional cost of an upgraded delivery service is not refunded. Refunds use the original payment method, without a refund fee, within 14 days of receiving the returned goods or your evidence of sending them back, whichever is earlier. We do not charge a restocking fee.

Faulty, damaged or incorrect items

Please contact us with your order number and a description of the problem. Photos can help us resolve it quickly but do not replace your statutory rights. We cover reasonable return costs where goods are faulty or incorrectly supplied and will arrange the appropriate refund, repair or replacement. You normally have a 30-day short-term right to reject faulty goods; further rights can apply after that period. These rights also apply to sale items and personalised goods.

Optional cancellation form

You can use the following wording, but any clear cancellation statement is sufficient:

To Oddbeat Clothing, 21 Compton Pl Rd, Eastbourne, BN20 8AA; orders@oddbeatclothing.com.
I give notice that I cancel my contract for: [items].
Order number: [number]. Ordered on / received on: [date].
Customer name and address: [details].
Date: [date]. Signature: [only if sent on paper].

For other purchase information, see Terms and Conditions and Payments. Nothing in this policy limits your statutory consumer rights.

International shipping

We ship internationally as well as within the UK. Enter your delivery address at checkout to see the services and charges available for your destination.